Terms and Conditions of Services and Sales

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OUR CONDITIONS, BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS & CONDITIONS, THEN DO NOT USE THE SITE. 

 

IMPORTANT NOTICE: These terms and conditions ("Agreement") apply to all technical services provided by I-KAN Solutions, and your purchase of computer systems and/or related products and/or mail support service. By arranging for service or accepting delivery of the product, you accept and are bound to the terms and conditions of this Agreement. Users who violate these terms and conditions will have their access canceled and they may permanently be banned from using the Site.

 

Users should check these Terms and Conditions periodically.  By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them.

 

No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use by their children.  Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

 

Notice to Support Plan/ Retainer Plan Buyers: These Terms & Conditions do not apply to a purchase for a Support Plan, Arranged Agreement, Retainer Contract, Web Development/ Maintenance Agreement, Technical Tutoring Sessions or IT Staffing Service.

 

Onsite Home Services

These Terms and Conditions apply to “Onsite Home Technical Services”. We will attempt to diagnosis your technical problem over the telephone and provide an estimate of applicable service fees (plus applicable taxes); if a diagnostic cannot be determined by a telephone conversation a flat rate assessment fee will be charged to schedule an appointment for a technician visit. After completion of the onsite diagnostic we will provide an estimate of applicable service fees prior to performing any additional work.
 

In certain cases service fees may differ from initial estimate, if/and/or onsite support runs over 2hrs and our technician requires more time to complete repairs we will request to take the computer/notebook back to our lab for completion free of charge, If you refuse our free pickup and go option then additional hourly charges will apply beginning the first 15 minutes after the original 2hrs for the technician to remain onsite to complete repairs, if/and/or repairs requires replacement parts outside of warranty covered replacements additional charges and expenses may apply, if/and/or additional service is requested and provided from our technician while onsite supporting your pre-diagnosis problem additional charges may apply.
 

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Onsite Business Services

These Terms and Conditions apply to “Onsite Business Technical Services”. We will attempt to diagnosis your technical problem over the telephone and provide an estimate of applicable service fees (plus applicable taxes); if a diagnostic cannot be determined by a telephone conversation an hourly assessment fee will be charged to schedule an appointment for a technician visit. After completion of the onsite diagnostic we will provide an estimate of applicable hourly service fees prior to performing any additional work. However, if parts are required to complete support or repair additional expenses may apply and additional time may be required. Post completion and satisfaction of service we expect payment for service render, unless otherwise prearrange with management (see payment terms).
 

Again these Terms & Conditions do not apply to IT Staffing Service Plans, Block Hours, Service Agreements, Retainer Contracts, Web Development/ Maintenance Agreements, or Technical Tutoring Sessions.
    

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Mail Support Services

These Terms and Conditions apply to “Technical Mail Services”, we will attempt to diagnosis your technical problem over the telephone or via the internet and provide an estimate of applicable service fees (plus applicable taxes) and a ship to address; once we receive your shipment we will confirm your pre-diagnosis technical problem and offer all possible resolutions and estimate(s) of applicable service fees prior to performing any additional work.
 

However, in certain cases service fees may differ from initial estimate, if parts are required to complete support or repair, and/or if we are contacted by you the customer to perform additional service while the computer/notebook is in our care additional expenses may apply.
 

We are not responsible for lost packages shipped to us; all return shipment includes free insurance (see shipping terms).
 

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Online Store

These Terms and Conditions apply to all our products sold in our “Online store" (Applies to all purchases-by internet or phone). Orders for more than 2 units per address, customer or company, and/or express or rush shipping requests on high price items (i.e. notebooks, custom computers) are subject to review may be rejected; all orders are subject to review and acceptance by I-KAN Solutions.


Price, specifications, availability, and terms of offers are subject to change without notice after you placed your order. I-KAN Solutions is not responsible for typographical and/or photographical errors, in the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers. I-KAN Solutions shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge.

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Customize Systems

These Terms and Conditions apply to all “Custom Orders” (Applies to all purchases-by internet or phone). Your order begins to process immediately upon payment; because of this we are unable to accept any cancellations once your payment has been accepted. Custom Systems are final sale (see return policy).


All custom systems are brand new and custom designed mostly by you, configured to your needs making it a real personal computer. All components are brand new and tested during integration to ensure quality before being shipped. All custom systems are accompanied by their intergraded respective manufacturer warranty.
 

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Revamped Systems

These Terms and Conditions apply to all “Revamped Orders” (Applies to all purchases-by internet or phone). Such as a custom system, your order begins to process immediately upon receipt of your revamping system and payment; because of this we are unable to accept any cancellations once your payment has been accepted. Revamped Systems are final sale (see return policy).

 

All Revamped Systems are rebuilt around the problem system, each component is chosen after extensive research on your revamping computer, and we offer all possible options and estimate of applicable service fees prior to performing any work to provide you with the most cost effective, quality system possible. After being redesigned and configured, each computer is tested to ensure quality before being delivered.

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SCHEDULING

Home Onsite Support: Standard service hours are Monday — Friday 10 A.M. to 6 P.M., Saturday 11 A.M. to 7 P.M. Additional charges may apply for emergency support, same day service or service outside of standard hours.


Business Onsite Support: Standard service hours are Monday — Friday 9 A.M. to 6 P.M. Additional charges may apply for emergency support, same day service or service outside of standard hours.


Technical Mail Support: Contact us at (646)698-4488 Monday — Friday 10 A.M. to 6 P.M, Saturday 11A.M. to 7 P.M, or email customerservice@ikansolutions.com to arrange service.
   

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I-KAN Solutions Warranties:

Service Warranty:
We warrant most of our technical services for (30) days from date of service, if there is a problem with services received from I-KAN Solutions, please contact our custom service department 1-646-698-4488 to resolve the issue. However certain repair services such as virus or spyware removal warranty is valid only if the anti-virus and/or anti-spyware protection for your product is installed or updated during the repair and/or promptly thereafter your system becomes re-infected. We work to attain 100% customer satisfaction, if there is a problem with the service provided by us and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
Product Warranty:
All retail products are accompanied by their original manufacturer warranty. Custom Computers and Notebooks and their intergraded components come with their respective manufactures 1or 3 years warranty, most CPU’s and Motherboard’s have a standard 3 years warranty. Extended manufacture warranties are available for sale upon request, for unopened products (see return policy).

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Payment Terms

Unless you provide us with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and other taxes associated with the order.


All orders placed over $399.99 (USD) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. All orders require 24-48 hours processing time before shipping; in addition I-KAN Solutions requires the "ship to" address match the "bill to" address of your credit card to protect our customers from credit card fraud. If your shipping address is different from your billing address your order may be refused and may not be processed.

 Payment Methods

• Visa
• Mastercard
• Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
• No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but we do not accept international credit cards and paypal at this time.
 

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Return Policies

Every third party product sold by I-KAN Solutions is covered by the product’s manufacturer warranty. Our 25 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of the same product/model that has been confirmed defective by either the manufacturer or I-KAN Solutions. In compliance with licensing and copyright laws we do not accept returns on software once a package has been opened; defective software will be exchanged for the same title only according to our 25 day limited warranty. Custom Systems and Revamped Systems confirmed as defective by either us or the product manufacturers will be exchanged or repaired at our discretion within the first 30 days of ownership only, after 30 days the product manufacturer warranty is the only valid warranty.


Terms and conditions may vary by product or manufacturer. I-Kan Solutions customer service will assist customers with products returned for exchange due to manufacture defects within the first 30 days of your dated invoice, for assistance with return or exchange of a defective product please contact customer service at (646)698-4488 Monday — Friday 10 A.M. to 6 P.M, Saturday 11 A.M. to 7 P.M, or email customerservice@ikansolutions.com. The defective product must be in new condition in the original factory carton with all original packing materials including all disks, cables, registration cards, manuals, and accompanied by an RA number. If any of these materials are missing your exchange may be refused, and/or a 20% restocking fee may apply.
 

Refund/ Money Back
Most unopened merchandise may be returned within 14 days from the original invoice date for a refund. Unopened CPUs must be returned within 7 days from the invoice date for a refund. An RA number (return authorization) is required for all returns, and a 20% restocking fee may apply, additional deductions may be applied for CPU returns to reflect the current market value.


Most products are shipped with a refund and/or replacement guarantee period as noted. Customers must inform us of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.


I-KAN Solutions offers our customers a 14-day satisfaction refund or 25-day replacement guarantee on most purchases, except:


• No Refund on Custom Systems, all sales are final (30 days warranty on service)
• No Refund on Technical Services or Mail Services (30 days warranty on service)
• No Refund on Software, (25 day limited warranty on defective software)
• No Refund on any open products, all refunds are at I-KAN Solutions discretion
• Items found not to be defective under warranty will be returned at customer expense
• Any damaged and/or loss delivery must be reported immediately.
• Customer pays for all shipping costs on all returned and/or exchange items.
 

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Shipping Information

Shipping and handling fee(s) is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed, if your order must be shipped in multiple boxes, and/or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling fees for the entire order will be applied at the time the order is placed. We charge only ONCE for shipping and handling for the entire order, but we require additional transit time. Should you have any questions or concerns, please feel free to contact custom service at (646)698-4488 or email customerservice@ikansolutions.com

Shipping Carriers: Shipping is only available the orders placed within the United States, Canada and the United Kingdom. All other International Shipments must be prearranged with a sales representative.
•FedEx Express Saver - 3 to 4 business days + 24-48 hours to process the order.
• FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.
• FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.
• UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
• UPS 3Day - 3 business days + 24-48 hours to process the order.
• UPS 2Day - 2 business days + 24-48 hours to process the order.
• USPS - Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order.
• All orders require 24-48 hours processing time before shipping.
• A confirmation email is sent with a tracking number once the package has been shipped.
• Exact delivery times on International orders cannot be guaranteed.
• Deliveries are not available on weekends through most carries.


For your/our protection, all 2nd day and/or priority shipments, and/or all high priced products require a signature at the delivery point, or the shipment will not be released to you and returned to us.
 

Mail Support Service/ Custom Systems/ and Revamp Computers: (These Terms and Conditions are included to our standard shipping terms)
• We are not responsible for lost and/or damages to packages/items shipped to us, customers should insure and/or ship with a carrier that provides electronic tracking.
• We include free insurance with shipping on all Custom Systems, Revamped Systems, and Return Mail Support Service.
• All Custom Systems, Revamped Systems, and Return Mail Support Service items are properly and securely packaged before insured and shipped.
• A confirmation email is sent with a tracking number once the package has been shipped.
• Custom Systems and Revamped Systems require at least (3) weeks for process and ship, shipping dates are estimates only.
 

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LIMITATION OF LIABILITY & DISCLAIMER

UNDER NO CIRCUMSTANCES SHALL I-KAN SOLUTIONS, AND/OR IT’S IT TECHNICIANS AND/OR THIRD-PARTY SERVICE PROVIDER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, EXPENSES COSTS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING FROM OR RELATED TO THE SERVICES PROVIDED BY I-KAN SOLUTIONS, AND/OR IT’S IT TECHNICIANS AND/OR ITS THIRD-PARTY SERVICE PROVIDER, AND/OR RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE INFORMATION CONTAINED ON THE SITE EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. I-KAN SOLUTIONS SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMANCE DUE TO ANY CAUSE BEYOND OUR CONTROL, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR NETWORK. IF I-KAN SOLUTIONS ABILITY TO RENDER SERVICES IS IMPAIRED BY YOUR FAILURE TO COOPERATE OR CIRCUMSTANCES BEYOND OUR CONTROL, I-KAN SOLUTIONS MAY CHOOSE TO DISCONTINUE SERVICE, OR SERVICE CAN ALSO BE DENIED IF DANGEROUS OR UNHEALTHY CONDITIONS ARE PRESENT INCLUDING POSSIBLE CODE VIOLATIONS.


BY USING OUR SERVICES YOU AGREE TO RELEASE I-KAN SOLUTIONS, AND/OR IT’S IT TECHNICIANS AND/OR THIRD-PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, EXPENSES COSTS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES AND/OR OTHER ACCIDENTS THAT MAY ARISE FROM OR RELATED TO THE SERVICES PROVIDED BY I-KAN SOLUTIONS, AND/OR IT’S IT TECHNICIANS, AND/OR ITS THIRD-PARTY SERVICE PROVIDER, AND/OR RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE INFORMATION CONTAINED ON THE SITE. YOU AGREE THAT THE MAXIMUM LIABILITY ARISING FROM ANY SERVICES PROVIDED BY I-KAN SOLUTIONS, OR YOUR USE OF THE SITE SHALL NOT EXCEED ONE DOLLAR (US$1.00).


CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, OR LIMITATIONS MAY NOT APPLY TO YOU.
 

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Effective date: January 1, 2007

 
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