Privacy Policy

Why do I-KAN Solutions need my personal Information?

When using services, or buying products available from our online store, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; arrange for pick up or mail support; purchase products through our online store, and/or join our free newsletter mailing subscription. 

 

We may collect personal information such as your name, mailing address, phone number, e-mail address, credit card number, and other billing information to process your orders and better serve you with pertinent information, such as order confirmations, order status updates, identify you within our systems, contact you if we have questions about your order, and notify you about new services or special promotions.

 

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Does I-KAN Solutions share my personal information with others?

I-KAN Solutions is the sole owner of information collected when arranging for services, or buying products available through our online store, this information is stored in a secure database, and is only available to individuals with proper clearance. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone.

 

We do not sell, share, or rent your personal information to any third parties, except as outlined in this policy. To properly process your credit card information, we need to share your personal and financial information with the merchant bank for authorization and approval. For package deliveries we may employ third party companies such as FedEx, and UPS to perform such functions on our behalf, the third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes, this process is protected by an enhanced security system.

 

On occasions, we may be required to disclose your personal information to comply with a judicial proceeding, court order, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies when we believe that your actions violate our terms and conditions that you agree to by using, accessing or purchasing through our online store, or when we believe that your actions violate or threaten the rights, property, or safety of our company, our users, or others. To prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, we limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed.

 

Please also note that manufacturers may contact us, to verify your information from us for warranty or product registration purposes.

 

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How does I-KAN Solutions secure my personal information?

Whether you receive services or purchase products through our online store, we take precautions to protect our customer’s information. When you submit personal information via the website, we follow policies and procedures designed to protect your information both online and offline, for example when our registration/order form asks you to enter personal information (such as your credit card number), that information is encrypted and is protected with the best 128-bit encryption software currently available in the industry - SSL.

 

Please note that while we are able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it, or arrange to have it done prior to servicing.

 

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What is SSL and how does it help protect my privacy?

SSL (Secure Socket Layer) is the industry standard security protocol to encode sensitive information, such as your credit card number. SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, even the servers relaying the message, the SSL transmission is indecipherable. SSL encryption can only be broken by intercepting the encrypted message, recording it, and using a computer to try every possible combination until the key is cracked.

 

SSL deals with data encryption during transmission; Encryption is based on the mathematical scrambling and unscrambling of messages. The type of encryption we use assigns two keys - one is a public key and one is a private key. When you send us a message, you use our public key to encrypt your message. Once we receive your encrypted message, we use the private key to decode it. The same key cannot both encrypt and decrypt information. So, information encrypted using the private key can only be decrypted using the public key, and vice versa- ensuring the security of your information.

 

Being on a Secure Site means you are connected under the cloak of SSL security. You can tell if you are on a Secure Site if you see a padlock or key somewhere along the bottom of your browser's window. If the lock is closed or if the key is unbroken, you are dealing with a Secure Site.

 

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What are cookies and why how do they affect my privacy?

A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject or disable the cookie you can still browse our store but will be unable to use the shopping cart to buy merchandise, we will be unable to accept your online order; the cookie allows our online store to "remember" you have added item(s) to your shopping cart.

 

Our web server automatically collects information such as the (URL) address of the Web site that you came from before visiting our online store, which pages you visited on our site while you’re there, which browser you used to view our site, and any search terms you may have entered.

 

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Does I-KAN Solutions collect my IP address and why?

We use this to identify your PC and your shopping cart in our online store , as well as to help us diagnose any problems you may encounter with our server. IP addresses are not linked to personally identifiable information, and we do not distribute or share IP information with any third parties.

 

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How can I review or change my personal information?

It is important that our databases are accurate and current, customers with an existing account through our online store, may review or change their stored account information such as street address, e-mail address, and encrypted credit card information; you can also opt-out to stop receiving our special offers, promotional materials, newsletters and future communications from us by un-checking the "permission to send" field when processing your orders. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

 

Customers may also request to have their information updated or changed by,

1.       Call us at 1 646-698-4488, or

2.       Send an e-mail to customerservice@ikansolutions.com, or

3.       Write to:          

I-KAN Solutions Mall of Technology

Attention: Customer Care Privacy Department

P.O Box 2589

New York, NY  10027

 

Please include your current contact information and list the requested changes you would like to have made.   

 

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What if I still do not feel my online transaction is secure?

We will be happy to assist you with your purchase over the phone at 1-646-698-4488.

Who can I contact with questions about the security of my information?

To report any known or suspected privacy or security breaches, or to submit privacy or security-related questions or complaints please follow any of the instructions noted below to contact our privacy department.

 

1. Call us at 1 646-698-4488, or

2. Send an e-mail to customerservice@ikansolutions.com, or

3. Write to:

I-KAN Solutions Mall of Technology
Attention: Customer Care Privacy Department
P.O Box 2589
New York, NY 10027
                

 

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Special information to online shoppers under the age of 18

We use this to identify your PC and your shopping cart in our online store , as well as to help us diagnose any problems you may encounter with our server. IP addresses are not linked to personally identifiable information, and we do not distribute or share IP information with any third parties.

 

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Will this privacy policy ever change?

If we decide to change our Privacy Policy, we will post those changes here, to this privacy statement, and other places we deem appropriate so that you are aware of the changes. We reserve the right to modify this privacy statement at any time, so please review it frequently.

If policy changes materially affect or disclose personal information previously collected in such a way that your personal information may be used or shared in a different manner other than outlined in this policy, we will notify you here, by email, or by means of a notice to give you the opportunity to opt out of having your information used or shared in that new manner.

 

Effective date: January 1, 2007

 

 

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